Frequently Asked Questions
Everything you need to know about your RUMEX International shopping experience.
How long does international shipping take?
We offer worldwide shipping. Standard international orders typically arrive within 7-14 business days, while express shipping options can deliver your items within 3-5 business days depending on your location.
What is your return policy for fashion items?
RUMEX International accepts returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached to be eligible for a full refund.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure payment gateway.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are your materials sustainably sourced?
RUMEX International is committed to ethical fashion. We partner with certified suppliers to ensure that our fabrics meet high environmental and social standards, focusing on durability and quality.